Support & Service Information
Frequently Asked Questions
Quick answers about Varayo’s enterprise connectivity, voice solutions, carrier services, and support policies. If you don’t see your question, we’ll help you directly.
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Expand any question below. If you need something specific, reach out — we’ll route you to the right engineer or specialist.
General & Company
Who we are, what we do, and how we work with customers.
What is Varayo? +
Varayo is an AI-driven telecom management company based in Los Angeles, specializing in cloud-based solutions that automate and optimize the full telecom lifecycle — from procurement and deployment to expense management and security.
What does “Architectural Support” mean? +
Our approach is highly customized. We analyze your business needs and design a tailored technology solution (telecom, network, cloud) from the ground up rather than selling pre‑packaged plans. We act as your IT architects.
Where is Varayo located, and what areas do you serve? +
We’re headquartered in downtown Los Angeles. We serve businesses nationwide, with particular expertise in the LA region and support for remote/hybrid teams anywhere.
How does Varayo use AI in its services? +
Our AI automates routine tasks like contract analysis, bill auditing, cost optimization, threat detection in cybersecurity, and predictive insights for network performance — helping you save time and reduce expenses.
Unified Communications & VoIP
VoIP, Teams integration, fax support, and voice reliability.
What is VoIP, and how does it differ from traditional phone service? +
VoIP (Voice over Internet Protocol) transmits calls over the internet instead of traditional copper lines.
It offers lower costs, advanced features (like video, messaging, and integrations), and scalability without hardware upgrades.
Do I need to buy new desk phones? +
Not necessarily. Our system is fully softphone-compatible (desktop/mobile apps). If you prefer physical phones, we can often re‑provision existing SIP‑compatible devices — or provide new hardware options.
Can I keep my existing phone numbers when switching? +
Yes — we support seamless number porting in most cases, so your business numbers stay the same.
Do you support fax services with VoIP? +
Absolutely — faxing can be fully integrated. Options include:
- eFax/digital fax via email, portal, or app (no hardware needed)
- Fax‑to‑email (incoming faxes arrive as PDFs)
- Legacy fax machines via ATA support with FoIP (Fax over IP)
What internet speed do I need for reliable VoIP? +
A stable connection with at least ~100 Kbps per concurrent call (up/down) is needed. We recommend business‑grade broadband and can assess your setup during onboarding.
What happens if my internet goes down? +
Calls can fail over to mobile devices or alternate numbers. We also offer redundancy options and proactive monitoring to minimize disruptions.
Network, Cloud & Cybersecurity
Connectivity availability, network services, cloud, and security operations.
How can I check if Fiber Internet is available at my location? +
Contact us with your service address. We’ll perform a free serviceability check to confirm availability, construction needs, and typical installation timelines.
What network and connectivity services do you provide? +
High‑performance internet, SD‑WAN, private networks, and hybrid cloud connectivity — optimized for reliability and speed.
How does Varayo handle managed cybersecurity? +
24/7 monitoring, next‑generation firewalls, SASE, endpoint protection, and vulnerability scanning to reduce risk and respond fast.
Do you offer cloud migration and infrastructure services? +
Yes — planning, migration, hybrid setups, disaster recovery, and ongoing optimization for platforms like AWS, Azure, or private clouds.
What is your process for colocation? +
We provide secure cabinet space in certified data centers in the LA area. Our process includes power/cooling assessment, cross‑connect provisioning, remote hands support, and private connectivity back to your office.
Other Business Solutions
Email, carrier services, and specialized connectivity needs.
Do you provide hosted business email services? +
Yes — secure, scalable hosted email solutions including Microsoft 365 integration and archiving options tailored for compliance needs.
What are “Carrier Solutions,” and why would I need them? +
Carrier Solutions include high‑capacity services like MPLS, private line circuits, and wholesale fiber transport. These are used for multi‑site connectivity, cloud on‑ramps, and large‑scale network architectures. We manage procurement and integration for you.
Telecom Procurement & Expense Management
Auditing, inventory, vendor negotiations, and cost reduction.
What is Telecom Expense Management (TEM), and how can Varayo help? +
TEM includes auditing bills, optimizing contracts, managing inventory, and reducing costs across voice, data, mobile, and cloud services. Varayo identifies billing errors, negotiates better rates, and eliminates unused services.
How much can I save with procurement and expense services? +
Many clients see significant reductions through AI-driven audits, vendor negotiations, and removing unused lines/services.
Do you require long-term contracts? +
Not for most services, including VoIP. Contracts typically apply only when fiber delivery involves construction or significant installation expenses.
Billing, Support & Onboarding
Support channels, onboarding, and billing expectations.
How does billing work? +
Billing is predictable monthly pricing based on users/features. We provide detailed invoices and a portal for usage insights.
What kind of support do you offer? +
We offer LA-based experts with 24/7 availability via phone, email, or portal. Onboarding includes setup, training, and migration assistance for VoIP services. Standard installation fees may apply for fiber services.
Multi‑Dwelling Units (MDU) & Residential
MDU bulk internet, resident options, and mixed-use support.
Do you offer services for multi‑dwelling units (apartments/condos)? +
Yes — bulk internet, managed Wi‑Fi, VoIP, and connectivity solutions for MDUs, with flexible models for property owners and managers.
Can residents in MDUs use individual VoIP or fax services? +
Absolutely — our cloud solutions work seamlessly in multi‑unit buildings with shared or individual connections.
Still have questions? Contact us for personalized answers.